Refund Policy

Reis & Co. operates a strict no refund policy. When you place an order, our intake analysis, research and production pipeline begins working on material built specifically for you. That work cannot be resold, reused or returned, so all payments are final and non refundable.

By completing checkout you confirm that you have read the scope shown on your quote or plan package page and accept that the purchase is final.

If you contact us within 1 hour of purchase and your plan has not yet entered production, we will cancel the order as a courtesy where we are still able to. This is discretionary, not guaranteed, and does not create a right to a refund.

If a delivered plan does not match the scope you purchased, we will revise it — free of charge — until it does. Send the details from your order page and our team will rebuild the affected modules.

This revision guarantee is the remedy we offer in place of refunds, and there is no limit on how many corrections we make to bring a plan back in line with its purchased scope.

Genuine billing errors are not refunds. If you were charged twice for the same order, or charged an amount that does not match your quote, contact us and the incorrect charge will be reversed to the original payment method.

Reis & Co. does not guarantee financial, medical, fitness, career or other results. Plans are informational and educational. Dissatisfaction with results achieved is not a basis for a refund or chargeback.

Please contact us before raising a dispute with your bank. Chargebacks filed against delivered work may result in your account and access to delivered plans being suspended while the dispute is reviewed.

Use the contact page, or the support link on your order page, and include your order reference. We respond to every request within one business day.